All the right features, within reach

Set up your call center in minutes

Simplify call center setup so your support and sales teams can get up to speed sooner.

Invite your agents, organize your workflows, and open for business anywhere.

Work efficiently as a team

Build IVR menus and smart routing rules to direct callers to the right agent every time.

Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.

Track progress toward KPIs

Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting.

Adapt strategy in the moment to minimize missed calls and achieve your objectives.

Call center features

Why do we use it?

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One-click integrations

Connect Aircall with your CRM or Helpdesk to centralize activity and automate call logging.

Intuitive controls

Reduce training from months to minutes with elegant apps your agents will appreciate.

Easy to manage

Add new numbers, teammates, or routing rules on the fly. No IT consultants required.

How does call center software function?

The best call center software pulls together main customer communication channels such as phone, email, web chat, and SMS into one consolidated interface that’s equipped with professional call center capabilities. Call center software greatly improves the organization, efficiency, and productivity of customer support and sales teams that deal with large numbers of customers. Virtual call center software allows a team to work entirely online and remote without hardware, but also has many advantages for office-based operations.

How can I create a call center?

The best call center software pulls together main customer communication channels such as phone, email, web chat, and SMS into one consolidated interface that’s equipped with professional call center capabilities. Call center software greatly improves the organization, efficiency, and productivity of customer support and sales teams that deal with large numbers of customers. Virtual call center software allows a team to work entirely online and remote without hardware, but also has many advantages for office-based operations.

What are the benefits of a call center software?

The best call center software pulls together main customer communication channels such as phone, email, web chat, and SMS into one consolidated interface that’s equipped with professional call center capabilities. Call center software greatly improves the organization, efficiency, and productivity of customer support and sales teams that deal with large numbers of customers. Virtual call center software allows a team to work entirely online and remote without hardware, but also has many advantages for office-based operations.

Business Development Manager at Zizoo

Business Development Manager at Zizoo Frederik Schwerdtfeger, Business Development Manager at Zizoo

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